Home News

Customer Service Principle

Good quality LED Gas Price Signs for sales
Good quality LED Gas Price Signs for sales
Hi Max. I received your mail. Your taxi led display is an amazing product. I am inquiring if you would allow me to be an agent and sell them here.

—— Mandi Bellardi

The taxi toppers I got from your company have more brightness than what I bought from other suppliers. The ads contents could be seen under sunshine.

—— Neil Boderman

3G remote cluster controlling is so convenient to operate that it helps us save a lot of workforce. You know, saving workforce means earn more money.

—— Carlos Villegas

I'm Online Chat Now
Company News

Customer Service Principle

Customer Service Principle

 

 

 

 

Customer Service Principle:

 

   Ocolour is supposed to train the users based on the manual, system using guide and maintenance guide. The training includes System use, system maintenance and equipment protection. We understand that our customers need Before-Sales Service, in-Sales Service, after-Sales Service. Therefore, we will spare no efforts to feedback information in time.

 

Installation:

 

   Ocolour will send professionals to conduct on-site installation in strictly accordance with the requirements of the schemes and the original manual. If there is any special situation, it is necessary to make changes of part installation scheme, we will coordinate with users. Our company will ensure the consistence of completion time and the contracted time.

 

Maintenance:

 

   Maintenance principles: response in time, solve problems as soon as possible and ensure the using;

 

   Maintenance period: In the maintenance period of the screen body, free of all maintenance charges; after maintenance period, only charge the material costs, free of manual work fees;

 

   After-sale service: regular maintenance, revisit, enquiry for comments, improvement.

 

Warranty Terms:

 

2 to 5 years; it depends on how the trade is negotiated;

 

Spare Parts Warranty:

 

   Each order, Ocolour will provide 1-3% spare parts to the customers for immediately local service, such as, power supply units, fans, modules, cables, plastic covers, led lamps and so on;

 

Whole body warranty:

 

   The buyer receives a limited 2 year to 5 years whole body warranty according to the sign quality rank they bought. An extended 2 year whole body warranty can be received upon completion of the extended warranty form.

 

 

 

Pub Time : 2016-07-21 15:36:28 >> News list
Contact Details
Shenzhen OColour Technologies Co., Ltd

Contact Person: Mr. Max Dan

Tel: +86-755-2691-5212

Fax: 86-755-6160-5212

Send your inquiry directly to us (0 / 3000)